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PostPosted: Wed Nov 08, 2017 5:39 pm 
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Site Admin

Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1035
Hi explorers,

The MOULa account creation system had a problem emailing from November 1 through November 7 (around noon PST). The email account that was being used got it’s password updated without updating the account creation. Doh!

The functions that would have been affected were legacy account password reset and legacy account upgrade. If you tried either of these functions and didn’t get a verification email, please try again.


Sorry for the inconvenience,
Chogon


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PostPosted: Thu Nov 09, 2017 7:25 pm 
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Joined: Sun Jan 02, 2011 5:28 pm
Posts: 141
Chogon wrote:
Hi explorers,

The MOULa account creation system had a problem emailing from November 1 through November 7 (around noon PST). The email account that was being used got it’s password updated without updating the account creation. Doh!

The functions that would have been affected were legacy account password reset and legacy account upgrade. If you tried either of these functions and didn’t get a verification email, please try again.


Sorry for the inconvenience,
Chogon


Any chance the Gehn shard uses this same service? I ask because I am having issues with a new account there. Never got the email.


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PostPosted: Thu Nov 09, 2017 8:38 pm 
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Joined: Fri Nov 10, 2006 3:05 pm
Posts: 4136
Location: 56°2'26", -3°20'28"
No chance at all, sorry. Different servers, different operators, different mechanisms.

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PostPosted: Fri Nov 10, 2017 1:45 pm 
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Obduction Backer

Joined: Mon Jun 04, 2007 9:38 pm
Posts: 234
Location: France
I just upgraded my account with a cell phone number (a few minutes ago), and my account seems to have been updated.
But I didn't get any cell phone message, just an e-mail with a code and a confirmation e-mail.

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PostPosted: Fri Nov 10, 2017 2:09 pm 
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Obduction Backer

Joined: Thu Mar 15, 2007 6:14 pm
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Location: Digging around in the dusty archives, uncovering Uru history.
I don't believe anything about the way the account system works has changed since the addition of the cell phone number requirement. That's just a method of identification much as a credit card would be even if there are never any charges made to it.

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