Internal Error - Uru is down ?

Minasunda · **Posted:** Sat Nov 23, 2019 8:00 am

Shorah,

The messages summarized by the Facebook pages: Since about 5 hours no login is possible.

Authentication failed - please try again - "Internal Error"

Is this a problem for all of you ?

Minasunda

Jimbo · **Posted:** Sat Nov 23, 2019 8:19 am

AlanD · **Posted:** Sat Nov 23, 2019 11:47 am

Same here.
I'd hazard a guess that there is something up with the authentication server, but that's only a guess. It does happen as soon as I enter my password, so that seems a likely explanation. It needs someone at Cyan to go and have a look at it, as that server is still on site at Cyan HQ as far as I know.

rha3l · **Posted:** Sat Nov 23, 2019 1:37 pm

Yep. I got that just now.

cuddlyboi · **Joined:** Tue Jan 24, 2012 3:28 am **Posts:** 2

Also I,

URU auto-updated to version 1.918, then I received the same failed authentication upon trying to login. This was my first login attempt in about a month or 2, so I do not know if the failure is because of the update or if it is an issue with the authentication server. Help.

Thanks
Rich

ZestyOfXeniphers · **Joined:** Wed Nov 23, 2011 6:54 pm **Posts:** 587

same here

TOOO · **Posted:** Sat Nov 23, 2019 4:59 pm

Same problem here - in both Win 7 and Win 10.

Buddy · **Posted:** Sat Nov 23, 2019 6:02 pm

I'm glad that I'm not the only one with this problem. I thought that my rig was at fault.

sirpuma · **Posted:** Sat Nov 23, 2019 9:33 pm

Initially I was just getting "Internal Error" with no login. Now on login I get "Serious Error".

"UruLive.Live.1.918.OpenUru=139 - External.Release
Exception type: Access violation
Call stack (14 levels):
0x00000000
0x00000000
0x00000000
0x77C07B44
0x77C07B74
0x766B6359
0x008A05F8
0x00464573
0x00462DFA
0x00461CD9
0x00461AAA
0x0076F15B
0x0076A2B7
0x00800942"

Minasunda · **Posted:** Sat Nov 23, 2019 9:50 pm

Uru is back

thanks Cyan and the people who works on his weekend

We are happy

Minasunda

Charura · **Joined:** Wed Oct 14, 2009 4:14 pm **Posts:** 1773

thanks Cyan

sirpuma · **Posted:** Sun Nov 24, 2019 4:23 am

8:21 PM PST and I'm still getting the error I previously posted. Not sure how I can report the error.

MindWalker · **Posted:** Sun Nov 24, 2019 10:36 am

Seems to be working (at least for me) now.

TOOO · **Posted:** Mon Nov 25, 2019 10:48 am

It works now.

AdamJohnso · **Posted:** Wed Nov 27, 2019 1:49 am

sirpuma wrote:

Initially I was just getting "Internal Error" with no login. Now on login I get "Serious Error".

"UruLive.Live.1.918.OpenUru=139 - External.Release
Exception type: Access violation
Call stack (14 levels):
0x00000000
0x00000000
0x00000000
0x77C07B44
0x77C07B74
0x766B6359
0x008A05F8
0x00464573
0x00462DFA
0x00461CD9
0x00461AAA
0x0076F15B
0x0076A2B7
0x00800942"

The stack dump indicates a failure to initialize PhysX. I suggest using the PhysX legacy installer from NVIDIA to correct this issue.

Internal Error - Uru is down ?

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