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PostPosted: Thu Jul 16, 2015 6:27 pm 
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Joined: Thu Mar 08, 2007 10:03 pm
Posts: 55
Location: Arizona
Hi! I have not logged into Uru Live for a long time... and just tried yesterday. When I did, none of my previous explorers were there. I was able to start a new game (from scratch) but I'd really like to have my explorers back.

Help!

Thanks!

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PostPosted: Thu Jul 16, 2015 6:35 pm 
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Obduction Backer

Joined: Tue May 09, 2006 12:11 am
Posts: 2633
All player data was wiped a while back due to a database issue, it isn't recoverable.

I'm afraid you'll have to redo everything.


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PostPosted: Thu Jul 16, 2015 6:41 pm 
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Obduction Backer

Joined: Wed Jan 16, 2013 11:06 am
Posts: 630
Location: UK: Now with added Magic
Hello squeebee. Were you at the Beatles event as TreasureHunter?

In September 2014 the database machine crashed and it was found that the backups were corrupt. Chogon was able to retrieve a backup from July 16, 2014, but the vault state was not recoverable (seems like the backup had been faulty for some time) so we all lost all our avatar data, and had to start again from scratch. Sorry to be the bearer of bad news.

On the good side, you get to do it all again with the knowledge and notes you already have :) We had mad fun with door runs for several weeks after the Great Reset.

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PostPosted: Mon Jul 20, 2015 4:55 pm 
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Joined: Thu Mar 08, 2007 10:03 pm
Posts: 55
Location: Arizona
Thanks for the info!

I'm a little sad (thought my tree would be HUGE on my Relto by now)... but at the same time... excited to start over!

And no... I didn't make it to the Beatles event... but, I'm back - as Squeebee and may see you around!

Thanks...

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