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PostPosted: Wed Nov 18, 2015 12:53 am 
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Joined: Thu Aug 27, 2015 5:03 pm
Posts: 88
Can't get into MOULA goes to checking for updates and then just closes Anyone else having this problem?


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PostPosted: Wed Nov 18, 2015 1:25 am 
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Joined: Thu Aug 27, 2015 5:03 pm
Posts: 88
Well I finally got in but others are still having the same problem


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PostPosted: Wed Nov 18, 2015 1:40 am 
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Obduction Backer

Joined: Sun Aug 12, 2007 6:15 am
Posts: 582
I'm unable to log in also.

After entering my passcode, the loading scrollbar begins but freezes, and I get an "UruExplorer.exe has stopped working" error, with the following details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: UruExplorer.exe
Application Version: 0.0.0.0
Application Timestamp: 51b0c1b8
Fault Module Name: UruExplorer.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 51b0c1b8
Exception Code: c0000005
Exception Offset: 00061674
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: f5a1
Additional Information 2: f5a152460854174e705a5c718a492136
Additional Information 3: 9fb3
Additional Information 4: 9fb3603fa9dd893e89fd3c9a7f58d060


I've checked TaskManager to see that no other instances of URU are running, all the standard checks come up clear.

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PostPosted: Wed Nov 18, 2015 1:51 am 
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Joined: Mon May 08, 2006 10:17 pm
Posts: 205
Shorah everyone,

We are being hit with a pretty major windstorm in the Pacific Northwest and there are power outages everywhere. We'll restart everything when it's possible.

Sorry for the inconvenience.

Tor'I

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Cyan Worlds, Inc.


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PostPosted: Wed Nov 18, 2015 3:56 am 
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Obduction Backer

Joined: Wed Oct 14, 2009 4:14 pm
Posts: 1762
TY Tor'i ... Be safe

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PostPosted: Wed Nov 18, 2015 4:26 am 
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Obduction Backer

Joined: Mon Oct 17, 2011 4:04 pm
Posts: 1022
Location: Macon, MO
My game kept crashing when I tried to start it a little while ago. Restarting the computer seems to have fixed it.

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PostPosted: Wed Nov 18, 2015 5:06 am 
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Joined: Thu Apr 10, 2008 9:32 am
Posts: 621
Location: Southern California
9:06 p.m. PST. Can't log in. Launcher opens without showing any CAVCON rating, then closes.

I'll keep trying. I was hoping to join Cavern Tour.

I hope everyone at or near Cyan is okay.

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PostPosted: Wed Nov 18, 2015 5:13 am 
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Joined: Fri Jan 31, 2014 12:18 am
Posts: 42
Same problem here. Client can't connect with support.cyanworlds.com. Image


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PostPosted: Wed Nov 18, 2015 5:36 am 
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Joined: Thu Apr 10, 2008 9:32 am
Posts: 621
Location: Southern California
Due to the outage, Cavern Tour for November 17 is postponed. See viewtopic.php?f=66&t=26936&start=150.

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PostPosted: Wed Nov 18, 2015 3:37 pm 
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Obduction Backer

Joined: Tue Jun 05, 2007 11:02 pm
Posts: 1479
Location: Hanging around with mermaids. And still looking for the elusive Funky Bahro.
I can get in with Windows XP, but not with Win 7 or Win 10.

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PostPosted: Wed Nov 18, 2015 3:43 pm 
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Site Admin

Joined: Mon May 08, 2006 10:17 pm
Posts: 205
Shorah all,

Just a quick update to let everyone know the power is still out and we've not yet received an update as to when it will be restored. We will keep you posted.

Thanks!

Tor'i

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Cyan Worlds, Inc.


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PostPosted: Wed Nov 18, 2015 8:23 pm 
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Joined: Thu Apr 10, 2008 9:32 am
Posts: 621
Location: Southern California
Thank you, Tor'i! I was able to log in via MOULa on 11/18 12:00 p.m. PST (13:00 KI time).

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PostPosted: Wed Nov 18, 2015 9:24 pm 
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Joined: Fri Nov 10, 2006 3:05 pm
Posts: 4202
Location: 56°2'26", -3°20'28"
I suspect you just hit lucky Susa'n - from what I can see the power is still out as the Support server remains off-line. Damage seems to be pretty widespread in the area and some places might be without power for up to a week according to local news:
http://www.krem.com/story/weather/2015/ ... /75975478/

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PostPosted: Thu Nov 19, 2015 12:20 am 
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Joined: Sun Jul 04, 2010 9:13 am
Posts: 17
Location: France, Aquitaine, Gironde
The damage is so extensive that here ? :shock:
I am located in France, and still no access .... :roll:

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PostPosted: Thu Nov 19, 2015 2:09 am 
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Obduction Backer

Joined: Wed Oct 14, 2009 4:14 pm
Posts: 1762
The problem seems to be a local issue with the weather and the server here in the US oslo...

See Macs' link from above

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