Account Creation Service Issues

Virg · **Joined:** Thu Oct 05, 2006 7:27 pm **Posts:** 34

I'm trying to return after a very long hiatus, and I found that I don't remember my password. So I took myself to the "Play" page and clicked the link to recover my MO:ULagain password, only to be told that account creation is offline. Any word on when it'll be back? I've finally got a machine capable of handling the cavern without collapsing, and I'm excited to get back into the city.

Virg

Mac_Fife · **Posted:** Sun Mar 27, 2016 10:57 am

Send a PM to Chogon or Tor'i and ask for your password to be reset. The self-service system may be down for while yet.

fayena · **Joined:** Wed Mar 30, 2016 3:09 pm **Posts:** 1

Hi everyone,
Same problem, I am a new player but I can't create a game account....
I made this forums account in order to ask for a fix.
Thanks!
Regards.
Faye Nana

Mac_Fife · **Posted:** Thu Mar 31, 2016 5:07 pm

As my previous reply - send a PM to one of the Support people, include your email address and ask for an account to be created for you.

There's nothing "broken", so there is no "fix"

supersonic21 · **Joined:** Wed Mar 30, 2016 10:04 am **Posts:** 1

sorry if this is a bothersome question. but I had read the fourm post and saw that you had said to contact support. i was assuming it was the two names you mentioned above.

i contacted both a day apart and i had yet to get a response. its been about 2 or so days now.

i dont know how long i should wait or if i need to contact another person in support but i am very exited to try this game out again after seeing its still alive after playing it in the gametap days i think once or twice (i was like 10 i wasnt not smart with puzzles hahah)

EDIT: i forgot to mention i was trying to get an account created.

cyanna · **Joined:** Fri Jan 25, 2008 4:45 pm **Posts:** 7

I am also trying to get my old account back or re-created since it has been a LONG time. I have sent a message to Tor'i tonight since this is te first day I was able to post (had to wait to get added to the Explorers)

Tai'lahr · **Posted:** Mon Apr 04, 2016 4:49 am

Shorah and welcome home, supersonic and cyanna. If you've sent a message to Chogon and/or Tor'i, all you can do is wait, now. It is the weekend, so that's likely part of the delay. I'm sure it won't be long, though.

Sundrop · **Posted:** Wed Apr 06, 2016 3:00 am

Hello All. I am new here. I was browsing this forum, because I wanted to see what I could do to create a MO:UL Account. I absolutely love the entire MYST series and have playe all of them several times... Well except for URU. I just recently finished URU Complete Chronicles, but I have heard there is a lot different in MO:UL. I Really want to try it out. I guess I should contact Chogon and/or Tor'i, but I feel a little odd messaging people when I'm new and don't know anybody... To be honest I've never really been one for MMO games. People usually frustrate me. (Nervous chuckle...) But I have heard a lot of good things about MO:UL and that the players are accepting and helpful. Also this game is more about working together than all that PVP stuff that I don't really like. So Anyway, I just wanted to say Hello to all, and See what I need to do to get started playing.

tommyap · **Posted:** Wed Apr 06, 2016 12:10 pm

If all goes well, you do not need to contact anyone.
Press Esc to stop scrolling background.
Welcome, and have fun.

Tai'lahr · **Posted:** Wed Apr 06, 2016 3:40 pm

Shorah, Sundrop and welcome to the community. I'm afraid there's no other way to get your new account activated than to contact Chogon and/or Tor'i (Cyan employees). I understand your discomfort. I was a forum lurker for years before joining the community. It seemed like everyone knew everyone else and who was I to crash their party? But, everybody has been new at some point. And, now that you've posted, you're part of the community. Welcome!

tommyap wrote:

Press Esc to stop scrolling background.

This is a reference to something you'll encounter when you create an avatar. The intro video was removed (OpenSource, blah, blah, blah reasons) and replaced by a scrolling background. You'll see it after you've created the avatar and nothing will happen at that point until you hit Escape.

I hope you get into the cavern soon to begin your explorations.

Charura · **Joined:** Wed Oct 14, 2009 4:14 pm **Posts:** 1773

And... for the older explorers trying to re-activate their old account, there was a vault wipe some time back, so everyone's account was lost and we all had to start over from scratch....

Mac_Fife · **Posted:** Wed Apr 06, 2016 9:28 pm

Charura wrote:

... so everyone's account was lost and we all had to start over from scratch....

We'll, actually it was the avatars that were lost - the accounts/passwords were OK. But yeah, it was pretty much a case starting over.

Sundrop · **Posted:** Thu Apr 07, 2016 12:03 am

Tai'lahr wrote:

Shorah, Sundrop and welcome to the community. I'm afraid there's no other way to get your new account activated than to contact Chogon and/or Tor'i (Cyan employees). I understand your discomfort. I was a forum lurker for years before joining the community. It seemed like everyone knew everyone else and who was I to crash their party? But, everybody has been new at some point. And, now that you've posted, you're part of the community. Welcome!

tommyap wrote:

Press Esc to stop scrolling background.

This is a reference to something you'll encounter when you create an avatar. The intro video was removed (OpenSource, blah, blah, blah reasons) and replaced by a scrolling background. You'll see it after you've created the avatar and nothing will happen at that point until you hit Escape.

I hope you get into the cavern soon to begin your explorations.

Thanks a bunch. I'll message them right away. I can't wait to start exploring the cavern! ^_^

Sundrop · **Posted:** Fri Apr 08, 2016 8:26 pm

Hooray I have an account now! I can't wait to meet you all in the cavern! ^_^

Emor D'ni Lap · **Joined:** Sun Aug 12, 2007 6:15 am **Posts:** 587

I see that online account creation has been unavailable for at least two months now.
Is this a tech matter or a policy thing: a bug or a feature? Temporary or permanent?

Does anyone have the true background story?

Account Creation Service Issues

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