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 Post subject: Email notification
PostPosted: Sat Jan 28, 2017 4:14 pm 
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Joined: Tue Jan 11, 2011 9:26 pm
Posts: 2471
Location: Ontario, Canada
Is it just me or are email notifications(when someone replies to your post) down again?

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If I don't respond it's because email notification is down again and
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 Post subject: Re: Email notification
PostPosted: Sun Jan 29, 2017 12:02 pm 
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I don't really know, because I no longer subscribe to post notifications and only ever get PM ones. Maybe check in your User Control Panel that you are actually subscribed to the forums or topics that you think you are: ucp.php?i=main&mode=subscribed

The old problem we used to have caused an error message to pop up when you posted, so it was evident that there was an issue then.

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 Post subject: Re: Email notification
PostPosted: Sun Jan 29, 2017 3:40 pm 
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Obduction Backer

Joined: Tue May 09, 2006 4:41 pm
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Location: South Georgia
PM Notifications are broken.

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 Post subject: Re: Email notification
PostPosted: Sun Jan 29, 2017 4:58 pm 
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The threads are in the 'Watched topics' section. I wonder what is going on wrong. They are NOT going to spam.

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-Jamie Marchant
If I don't respond it's because email notification is down again and
I forgot to return to the thread.


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 Post subject: Re: Email notification
PostPosted: Wed Feb 15, 2017 1:34 am 
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Location: Ontario, Canada
So no response from Cyan, is this normal? Also I can't seem to login to my Cyan forum account and can't seem to reset my password. I would change my email address but I'm kind of afraid I will lose my account completely. (and logically I don't see what good it would do.)

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-Jamie Marchant
If I don't respond it's because email notification is down again and
I forgot to return to the thread.


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 Post subject: Re: Email notification
PostPosted: Wed Feb 15, 2017 8:00 am 
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If you change the email address on your forum account then it will become deactivated until you reactivate it via the confirmation email that gets sent to out... If you're not getting forum emails then that won't help.

I can't see why you can't log in to the Cyan Forums if you can log in here - your credentials are the same on both (indeed, the two forums share the same user database table so if your logged in on one, your name will appear in the "who's online" list in the other as well).

It's sounding like there's a more general email problem linked to the forums.

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 Post subject: Re: Email notification
PostPosted: Wed Feb 15, 2017 3:38 pm 
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Mac_Fife wrote:
If you change the email address on your forum account then it will become deactivated until you reactivate it via the confirmation email that gets sent to out.

Yes that's what I feared.

Maybe Cyan is having email problems in general?

Mac do you have 'Log me on automatically each visit' checked?

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-Jamie Marchant
If I don't respond it's because email notification is down again and
I forgot to return to the thread.


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 Post subject: Re: Email notification
PostPosted: Wed Feb 15, 2017 7:05 pm 
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Yes, I have the "keep me logged in" set on both forums (and on multiple devices), so I haven't tried logging in recently.

I don't think there's a general Cyan email problem (there might be), just that it's more likely to be a problem with the email service on the server that hosts the forums.

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 Post subject: Re: Email notification
PostPosted: Thu Feb 16, 2017 2:45 pm 
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Yes I also have "keep me logged in" on but only on this forum(not the Cyan forum) for some reason.

Most of the things down are dependent on email, so that's why I suspect email.
Refresher of what's down:
- MOULa account creation(depends on email)
- MOULa password resets(depends on email)
-http://support.cyan.com/(does not appear to directly depend on email but it might internally)
- Myst Online forums?(I have no proof of this but I suspect most people effected don't have "keep me logged in" turned on for either site)
Counter points:
-support emails still work?(I still have not got a response to my support email)
^ even if this is the case, it might be something like 'phpmail' that has gone done.

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-Jamie Marchant
If I don't respond it's because email notification is down again and
I forgot to return to the thread.


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 Post subject: Re: Email notification
PostPosted: Thu Feb 16, 2017 3:16 pm 
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I have “keep me logged in” on, and email notifications off by default (I use the forums feed instead), but turned on for this post.

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 Post subject: Re: Email notification
PostPosted: Fri Feb 17, 2017 6:50 pm 
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Location: 56°2'26", -3°20'28"
Jamie Marchant wrote:
Refresher of what's down:
- MOULa account creation(depends on email)
- MOULa password resets(depends on email)
-http://support.cyan.com/(does not appear to directly depend on email but it might internally)
- Myst Online forums?(I have no proof of this but I suspect most people effected don't have "keep me logged in" turned on for either site)

a) The reason for MOULa account creation being down has nothing to do with email issues, because b)
b) MOULa password reset is online and working - I just tested it and got the email right away.
c) The support site is, I'm told, in the process of being upgraded/given a new look. However, d)
d). The forums and support site probably share the same server so could be equally affected by any email issues affecting either one. I don't know how Cyan have it set up now, but I believe that at one time the forum emails were sent through a dedicated SMTP mail server, so the local sendmail wasn't used.

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 Post subject: Re: Email notification
PostPosted: Fri Feb 17, 2017 7:01 pm 
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Joined: Tue Jan 11, 2011 9:26 pm
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Location: Ontario, Canada
Mac, your reasoning is solid.

I don't think I can get any further on this topic, we need a Cyan employee to respond at this point.

_________________
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-Jamie Marchant
If I don't respond it's because email notification is down again and
I forgot to return to the thread.


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