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 Post subject: Unable to login
PostPosted: Thu May 11, 2017 3:48 am 
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Joined: Fri Feb 08, 2013 1:31 am
Posts: 9
Howdy folks, unable to login, following login submission, a delay, then crashes... appears to be a support.cyan.com site issue, the support site is currently down.


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 Post subject: Re: Unable to login
PostPosted: Thu May 11, 2017 2:58 pm 
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Obduction Backer

Joined: Wed Nov 23, 2011 6:54 pm
Posts: 582
same here and it started yesterday :(

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 Post subject: Re: Unable to login
PostPosted: Thu May 11, 2017 4:20 pm 
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Cyan Employee

Joined: Tue Nov 21, 2006 6:30 pm
Posts: 21
Location: Spokane, WA
I just gave the auth server a swift kick a moment ago, give it a shot now, should be good to go.

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 Post subject: Re: Unable to login
PostPosted: Fri May 12, 2017 2:09 pm 
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Obduction Backer

Joined: Wed Nov 23, 2011 6:54 pm
Posts: 582
thanks :)

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 Post subject: Re: Unable to login
PostPosted: Sat May 13, 2017 1:58 pm 
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Obduction Backer

Joined: Wed Nov 23, 2011 6:54 pm
Posts: 582
MOULa is down again on our end :(

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 Post subject: Re: Unable to login
PostPosted: Sat May 13, 2017 2:10 pm 
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Obduction Backer

Joined: Mon Oct 17, 2011 4:04 pm
Posts: 1022
Location: Macon, MO
I'm also unable to log in still.

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b'tagamem mot seKem ril ge'Dan Kenen reKElen faex b'sEnem ge'Dan -- lårE leDA
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 Post subject: Re: Unable to login
PostPosted: Sat May 13, 2017 3:20 pm 
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Obduction Backer

Joined: Mon Oct 17, 2011 4:04 pm
Posts: 1022
Location: Macon, MO
As of this time, my game is crashing while attempting to check for updates.

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b'tagamem mot seKem ril ge'Dan Kenen reKElen faex b'sEnem ge'Dan -- lårE leDA
Until next time! -- Larry LeDeay
3 # 11308
The Lost Library of D'ni


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 Post subject: Re: Unable to login
PostPosted: Sat May 13, 2017 3:55 pm 
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Obduction Backer

Joined: Wed Oct 14, 2009 4:14 pm
Posts: 1762
No go for me, as well :(

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 Post subject: Re: Unable to login
PostPosted: Sat May 13, 2017 6:58 pm 
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Joined: Sun Dec 03, 2006 5:52 pm
Posts: 135
Location: Silicon Valley
I get no error messages, either. I put in my password, the "checking for updates" launch box just disappears. I watch the Task Manager list and both Uru applications just go away. (I wouldn't call this a crash, just failure.)

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 Post subject: Re: Unable to login
PostPosted: Sat May 13, 2017 7:02 pm 
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Former MystOnline Moderator

Joined: Fri Nov 10, 2006 3:05 pm
Posts: 4202
Location: 56°2'26", -3°20'28"
Yeah, it looks like the Support server has gone down again. I think that needs someone to be in the office to re-start it - I don't think that one can be done remotely.

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 Post subject: Re: Unable to login
PostPosted: Sat May 13, 2017 7:52 pm 
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Obduction Backer

Joined: Mon Oct 17, 2011 4:04 pm
Posts: 1022
Location: Macon, MO
I was able to log in a moment ago.

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b'tagamem mot seKem ril ge'Dan Kenen reKElen faex b'sEnem ge'Dan -- lårE leDA
Until next time! -- Larry LeDeay
3 # 11308
The Lost Library of D'ni


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 Post subject: Re: Unable to login
PostPosted: Sat May 13, 2017 8:59 pm 
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Joined: Thu Apr 10, 2008 9:32 am
Posts: 621
Location: Southern California
Sat. May 13 1:57 p.m. PDT. I cannot log in using MOULa client or Skydiving client. I can't get past the two launcher windows (the progress bar window and the account login window) to the Terms of Service window. I'm using Windows 10 OS.

I first encountered the problem about 6 weeks ago. Recently, the problem has occurred intermittently during the past 4 days. I know several people are in the Cavern right now, but I can't log in.

EDIT: Oops! Dogherra posted this message earlier today (after Larry and other Cavern Tourists had logged in): viewtopic.php?f=40&t=28624. I'll be patient. :D

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 Post subject: Re: Unable to login
PostPosted: Tue May 16, 2017 11:42 am 
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Obduction Backer

Joined: Tue Jun 05, 2007 11:02 pm
Posts: 1479
Location: Hanging around with mermaids. And still looking for the elusive Funky Bahro.
I can log in now with no problem (except for a bit o' lag), but I'm curious as to what happened to the CAVCOM.

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 Post subject: Re: Unable to login
PostPosted: Tue May 16, 2017 1:53 pm 
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Obduction Backer

Joined: Mon Oct 22, 2012 6:07 pm
Posts: 1279
Location: Central Europe
If you don’t see the CavCon line, the status server is down. If you managed to log in, you got lucky ;)

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