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Rocksteadee
 Post subject: Serious Error on startup
PostPosted: Thu Dec 05, 2019 12:25 am 
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Joined: Tue Nov 16, 2010 10:46 am
Posts: 4
Sorted the Driver problem by downloading Directx (be nice if we were told this, instead of just displaying an error)

Now after much faffing and verification of email, mobile phone, shoe size etc getting a serious error immediately after the user agreement after having logged on, see below

UruLive.Live.1.918.OpenUru=139 - External.Release
Exception type: Access violation
Call stack (14 levels):
0x00000000
0x00000000
0x00000000
0x777A97E5
0x777A9812
0x7567343D
0x008A05F8
0x00464573
0x00462DFA
0x00461CD9
0x00461AAA
0x0076F15B
0x0076A2B7
0x00800942

This I have not got a clue

Look guys, if you want a donation and for us to go onto buy Obduction and Firmament when it comes out at least get your stuff to work
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AdamJohnso
PostPosted: Fri Dec 06, 2019 12:38 am 
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Obduction Backer

Joined: Tue May 09, 2006 4:41 pm
Posts: 1715
Location: South Georgia
I see that you have already figured it out in another thread, but I'll drop this link here for anyone else who runs into this problem.

viewtopic.php?p=430524#p430524

Rocksteadee wrote:
Look guys, if you want a donation and for us to go onto buy Obduction and Firmament when it comes out at least get your stuff to work

I'm not sure why you think this remark is helpful and needed to be made twice. None of us are getting paid to work on Uru, and we certainly have nothing to do with either of those projects.

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Sirius
PostPosted: Fri Dec 06, 2019 2:01 pm 
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Joined: Sun Jan 18, 2015 10:41 am
Posts: 82
It seems it's not the first time this issue arises. Maybe this could be written on the "Play" page of the website, just below the main installer download link ? (as well as any similar gotcha that might prevent people from getting into the game, wasn't there some DirectX redist that some people didn't have ?)
I'm sure the community could translate the instructions to other languages if needed too.

Misconceptions about Cyan's involvement in MOULa is understandable, but recently it seems installation issue are one of the sources for angry posts here. Might as well try to prevent technical issues before they arise.
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AdamJohnso
PostPosted: Fri Dec 06, 2019 7:14 pm 
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Obduction Backer

Joined: Tue May 09, 2006 4:41 pm
Posts: 1715
Location: South Georgia
That's probably a good idea until the more robust solution is adopted.

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