Can't log in since #131 update

stargategirl · **Posted:** Wed Dec 23, 2015 8:10 pm

Hello. I just joined the forum but wasn't sure where to make this post. I had Myst Online installed on my windows computer and I'm using Windows10(64bit). I tried to login into my account, but the page stopped at the server link. I saw the openuru notice with #131 but couldn't continue to log in. I uninstalled Mystonline and the Moul installer along with the PhysX program. Will there be an update? My explorer name was gatetraveler. I had logged in this past weekend to see the Menorah and I was going to check for other decorations.

Tai'lahr · **Posted:** Wed Dec 23, 2015 8:33 pm

Shorah stargategirl and welcome to the forums.

The issue may not have anything to do with Win 10; you may just need to run as administrator.

If that doesn't work, please post again and hopefully someone more technically knowledgeable can give you better advice.

stargategirl · **Posted:** Wed Dec 23, 2015 8:41 pm

Tai'lahr wrote:

Shorah stargategirl and welcome to the forums.

The issue may not have anything to do with Win 10; you may just need to run as administrator.

If that doesn't work, please post again and hopefully someone more technically knowledgeable can give you better advice.

I did run as administrator and got the same screen. It couldn't update either. It was like there was no access to the Myst server.

AdamJohnso · **Posted:** Wed Dec 23, 2015 9:56 pm

What error message do you get when trying to log in? We cannot diagnose the problem with only "couldn't log in."

stargategirl · **Posted:** Wed Dec 23, 2015 10:34 pm

AdamJohnso wrote:

What error message do you get when trying to log in? We cannot diagnose the problem with only "couldn't log in."

It wasn't an error message. Previously when I could access, my username was already there then all I had to add was my password, then I agreed to usage and proceed to the explorer screen. Today this didn't happen. It looked like the regular server login in screen, but my username was missing and the check for updates didn't occur. Was I supposed to manually add the information?

Tai'lahr · **Posted:** Wed Dec 23, 2015 10:42 pm

Well, that would be a good thing to try, don't you think?

Annabelle · **Posted:** Thu Dec 24, 2015 12:50 am

If your login screen look like this one, then you have the newest client. You just need to put your login information once and they will stay there. See the line "Account name", my account is already registered, I just need to put my password.

Each and every time there will be a new update, you'll need to re-enter your login account information.

stargategirl · **Posted:** Thu Dec 24, 2015 3:45 am

Annabelle wrote:

If your login screen look like this one, then you have the newest client. You just need to put your login information once and they will stay there. See the line "Account name", my account is already registered, I just need to put my password.

Each and every time there will be a new update, you'll need to re-enter your login account information.

My screen was different.

Tai'lahr · **Posted:** Thu Dec 24, 2015 4:27 am

stargategirl wrote:

My screen was different.

How so?

Help us help you find the solution to your problem by providing as much information as you can.

Also, have you checked the other recent threads in this section about issues with the new build to see if any might offer a solution to your issue or even a hint as to what might be the cause?

stargategirl · **Posted:** Thu Dec 24, 2015 4:39 am

Update: I'm currently re-installing myst online..have about 25 min to go. the fileplanet downloader has expired. I'm using the cyan worlds downloader. Will post when complete. Bottom of file showing " updating URU..."

stargategirl · **Posted:** Thu Dec 24, 2015 5:05 am

All's good now. Just needed to install a more current MOUL installer and a newer version of PhysX

KathAveara · **Posted:** Thu Dec 24, 2015 9:39 am

If you get more problems, do provide screenshots of what you see. That's probably as helpful as you can be.

Can't log in since #131 update

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