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Charura
PostPosted: Tue Jun 18, 2019 6:48 pm 
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Joined: Wed Oct 14, 2009 4:14 pm
Posts: 1765
We've tried to process your automatic payment several times, and it is now past the original due date. You should contact Cyan Worlds, Inc to pay what you owe.

Here are the details:
Amount: $10.00 USD
To: Cyan Worlds, Inc
For: Myst Online: Uru Live
Automatic payment ID: I-J6ET62CFC00T
Payment due: Jun 15, 2019 Failed
Outstanding balance: $10.00 USD
Customer service website: http://cyan.com
Customer service email: [email protected]


I've sent e-mails to klammer but have not received a response.....
Is Moul(a) being discontinued?

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Mac_Fife
PostPosted: Tue Jun 18, 2019 8:56 pm 
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Joined: Fri Nov 10, 2006 3:05 pm
Posts: 4203
Location: 56°2'26", -3°20'28"
Probably just something squiffy with the donation account. I seem to recall it needing "tending" at one point previously.

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Charura
PostPosted: Tue Jun 18, 2019 8:59 pm 
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the email account for klammer doesn't seem to be valid either...three denials

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Mac_Fife
PostPosted: Fri Jun 21, 2019 12:52 pm 
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Joined: Fri Nov 10, 2006 3:05 pm
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Location: 56°2'26", -3°20'28"
That's hardly surprising as Klammer hasn't been with Cyan for a considerable time. The snag is that I believe it's difficult to change the "donation organiser" on a PayPal account.
If I recall correctly from previous discussions I had with Cyan a few years ago, Tony controls the PayPal account now, but he probably doesn't monitor the Klammer email account much. However, I pointed out this thread a couple of days ago and Tony should now be aware of the issue. I don't know though if Cyan will get any more indication than you of why the payment didn't go through.

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Charura
PostPosted: Thu Jun 27, 2019 7:59 pm 
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Seems this a PayPal issue on their end, I can't even log into my account...

https://www.google.com/url?sa=t&rct=j&q ... Myg-vWB-Gz

Is there another way I can contribute without them being involved?

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Tai'lahr
PostPosted: Fri Jun 28, 2019 1:55 pm 
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Location: Digging around in the dusty archives, uncovering Uru history.
There are other options on the Donate page.

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MindWalker
PostPosted: Sat Jul 06, 2019 7:36 pm 
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Location: Finland
If there was an issue, it has now been fixed and I was able to just now donate with no problems!
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