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PostPosted: Sun Jun 10, 2007 7:37 am 
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Joined: Wed Aug 09, 2006 12:18 am
Posts: 65
Greetings Explorers,

We're experiencing server-side issues again and are working to resolve them. It's possible that we'll disable logins during this process. We'll post again when all is back to normal.

-eap

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Eric S. Anderson
Lead Server Engineer
Cyan Worlds, Inc.


Last edited by eap on Mon Jul 16, 2007 7:45 pm, edited 1 time in total.

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PostPosted: Sun Jun 10, 2007 8:11 am 
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Joined: Wed Aug 09, 2006 12:18 am
Posts: 65
Hello everyone,

Due to the timing and nature of this issue, it is most likely we'll be unable to correct it until tomorrow sometime. Meanwhile, we've had to disable logins. We sincerely apologize for this! We'll post when URU is once again live.

-eap

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Eric S. Anderson
Lead Server Engineer
Cyan Worlds, Inc.


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PostPosted: Mon Jun 11, 2007 1:04 am 
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We've opened up the servers but will most likely need to shut them down again after a while. Your traffic allows us to gather valuable information about this issue. Thanks!

-eap

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Eric S. Anderson
Lead Server Engineer
Cyan Worlds, Inc.


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PostPosted: Wed Jun 13, 2007 1:38 am 
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Joined: Wed Aug 09, 2006 12:18 am
Posts: 65
Ok, we've finally located and addressed the root problem. Databases can do funny things when they get really big and you access them in a highly concurrent way! We've tuned and adjusted various things and are confident we have the issue corrected. I see you all pouring back in and all is behaving well.

See you in the cavern!

-eap

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Eric S. Anderson
Lead Server Engineer
Cyan Worlds, Inc.


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