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 Post subject: Account reactivation
PostPosted: Thu May 10, 2018 5:07 am 
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Joined: Sat Feb 08, 2014 11:21 pm
Posts: 2
I haven't played URU since 2014, and I thought that I'd come back and check it out again. However, I'm getting the message "Account not activated" when I try to login. I've tried a password reset, which works fine, but I'm still getting the message. I'm not able to create a new account, because the website tells me that I've already created an account with my email address.

Would it be possible to have my account reactivated?

(I've tried going to both support.cyanworlds.com and support.cyan.com, neither of which seem to be up at the moment.)

Thank you!


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 Post subject: Re: Account reactivation
PostPosted: Thu May 10, 2018 11:10 am 
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Obduction Backer

Joined: Fri Dec 10, 2010 1:38 am
Posts: 710
Location: France
you can PM T'ori in here (memberlist.php?mode=viewprofile&u=3)
and ask for that

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 Post subject: Re: Account reactivation
PostPosted: Thu May 10, 2018 5:42 pm 
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Site Admin

Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1052
What you need to do is use the Upgrade feature https://account.mystonline.com/accounts/index.php?action=upgrade

Thanks,
Chogon


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 Post subject: Re: Account reactivation
PostPosted: Thu May 10, 2018 8:09 pm 
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Obduction Backer

Joined: Tue May 09, 2006 7:52 pm
Posts: 1670
Location: Seattle, WA
I think we broken the account & support pages with the influx of people from the Kickstarter AMA this afternoon. Oops.

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 Post subject: Re: Account reactivation
PostPosted: Sun May 13, 2018 2:03 pm 
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Joined: Sat May 12, 2018 9:51 pm
Posts: 1
I'm having the same issue. I've even tried the upgrade feature, but to no avail. Suggestions?


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 Post subject: Re: Account reactivation
PostPosted: Mon May 14, 2018 2:24 pm 
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Site Admin

Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1052
The upgrade feature does work and is being used successfully.
Please PrivateMessage me with your account name and what exactly is not working for you (such as is there an error message?). And I'll look to see what is going on.

Thanks,
Chogon


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 Post subject: Re: Account reactivation
PostPosted: Fri May 18, 2018 3:02 pm 
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Site Admin

Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1052
It looks like there is a compatibility problem using Chrome on Windows and the MOULa Account system, in particular the mobile/cell phone interface.
I will take a look at this in the future. In the meantime, if you are on Windows, please use a different browser to access the account system. Edge does appear to work.

Thanks,
Chogon


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 Post subject: Re: Account reactivation
PostPosted: Fri May 18, 2018 5:02 pm 
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Obduction Backer

Joined: Mon Jun 04, 2007 9:38 pm
Posts: 285
Location: France
In another side, using Mozilla Firefox to upgrade my account, I never received anything on my cellphone.
I sent you a PM asking you if it was normal, but you didn't answered.

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 Post subject: Re: Account reactivation
PostPosted: Sun May 20, 2018 4:35 am 
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Obduction Backer

Joined: Tue May 16, 2006 4:16 am
Posts: 8
Chogon: I would like to reactivate my URU account, but I can't receive texts on my phone. What will I need to do?

edit: I wrote an email to [email protected]


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 Post subject: Re: Account reactivation
PostPosted: Sun May 20, 2018 2:47 pm 
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Joined: Tue Jan 11, 2011 9:26 pm
Posts: 2431
Location: Ontario, Canada
You have 2 options:
1. Wait for Cyan to get back to you.
2. Use a friend's phone that can get texts.


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 Post subject: Re: Account reactivation
PostPosted: Mon May 21, 2018 3:59 pm 
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Site Admin

Joined: Wed Aug 02, 2006 7:13 pm
Posts: 1052
Jamie Marchant wrote:
You have 2 options:
1. Wait for Cyan to get back to you.
2. Use a friend's phone that can get texts.

Caveat on using a friend's phone.
That would need to be a *very* close friend because if you need to reset your password you need to have access to *that* phone again. Also, your friend with the phone could reset your password on you and take control of your account.

--Chogon


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 Post subject: Re: Account reactivation
PostPosted: Tue May 22, 2018 7:04 pm 
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Joined: Tue Jan 11, 2011 9:26 pm
Posts: 2431
Location: Ontario, Canada
Oh did not think that idea through, thanks Chogen for correcting my oversight. I think you have little choice but to wait for Cyan to get back to you if they have not done so already.

You can read more about this issue here:
viewtopic.php?f=40&t=28694

Remember Cyan says they may be other authentication methods in the future.


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